1. What Data We Collect

Personal Information: Name, email, phone number, address (if provided), payment details via Gateway.

Usage Data: IP address, browser type, pages visited, booking history.

CRM Interactions: Help desk or inquiry messages.

2. How We Use Your Data

To process bookings, payments, refunds, cancellations.

To communicate via email/SMS/notifications regarding bookings, promotions, events.

To improve our services, customize marketing, and report basic analytics.

3. Data Sharing & Third Parties

Shared with Payment Gateways (e.g., PhonePe) solely for transaction purposes.

Shared with hosts or event partners for booking fulfillment.

May share with legal authorities when required by law.

4. Cookies & Tracking

We use cookies and similar technologies for session management, analytics, and marketing.

You may disable cookies via browser settings, but this may affect site experience.

5. Data Security

We implement TLS/SSL encryption, secure servers, and restricted access to protect your data.

However, no system is 100% secure—please use strong passwords and secure devices.

6. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations, up to a maximum of 5 years after last interaction.

7. Your Rights (Applicable to GDPR-like jurisdictions)

You can request access, correction, deletion, restriction of processing, data portability, or object to processing.

To exercise rights, contact info@ecrvillas.net or call ‪+91 95009 40254‬.

8. Children’s Privacy

Not intended for children under 18. We do not knowingly collect data from those under 18; discovered data will be deleted promptly.

9. Third-Party Links

Our site may link to third-party services. We’re not liable for their privacy practices.

10. Policy Changes

We may update the policy, with changes notified on this page and via email if applicable.

Continued use after changes implies acceptance.

11. Contact Us
ECRVILLAS
Email: info@ecrvillas.net
Phone: ‪+91 95009 40254