1. What Data We Collect
Personal Information: Name, email, phone number, address (if provided), payment details via Gateway.
Usage Data: IP address, browser type, pages visited, booking history.
CRM Interactions: Help desk or inquiry messages.
2. How We Use Your Data
To process bookings, payments, refunds, cancellations.
To communicate via email/SMS/notifications regarding bookings, promotions, events.
To improve our services, customize marketing, and report basic analytics.
3. Data Sharing & Third Parties
Shared with Payment Gateways (e.g., PhonePe) solely for transaction purposes.
Shared with hosts or event partners for booking fulfillment.
May share with legal authorities when required by law.
4. Cookies & Tracking
We use cookies and similar technologies for session management, analytics, and marketing.
You may disable cookies via browser settings, but this may affect site experience.
5. Data Security
We implement TLS/SSL encryption, secure servers, and restricted access to protect your data.
However, no system is 100% secure—please use strong passwords and secure devices.
6. Data Retention
We retain your data for as long as necessary to provide services and comply with legal obligations, up to a maximum of 5 years after last interaction.
7. Your Rights (Applicable to GDPR-like jurisdictions)
You can request access, correction, deletion, restriction of processing, data portability, or object to processing.
To exercise rights, contact info@ecrvillas.net or call +91 95009 40254.
8. Children’s Privacy
Not intended for children under 18. We do not knowingly collect data from those under 18; discovered data will be deleted promptly.
9. Third-Party Links
Our site may link to third-party services. We’re not liable for their privacy practices.
10. Policy Changes
We may update the policy, with changes notified on this page and via email if applicable.
Continued use after changes implies acceptance.
11. Contact Us
ECRVILLAS
Email: info@ecrvillas.net
Phone: +91 95009 40254
*A password will be e-mailed to you